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FAQs (inc. shipping)

Here you will find answers to common questions we receive.

SHIPPING

Where do you ship to?

We send books worldwide. If you are ordering from China and your parcel weighs more than 2kg please contact us first.

How much does shipping cost?

The shipping rate is calculated automatically based on your location and the weight of the order. Only items up to 2kg can be sent via Royal Mail, items above this weight will require a courier. It is often cost effective to split your order into two if your total order weight is only slightly over 2kg.

Can I track my order?

You will always be offered a tracked service at check out, in addition to regular un-tracked shipping. We advise all overseas customers to use the tracked service. In the advent of an item going astray we cannot provide a location update unless you opted for the tracked service. Within the UK standard parcels have an automatic tracking number. All courier services are tracked also.

How long does shipping take?

Royal Mail have the following delivery targets: UK = 2-3 working days; Europe signed = 3-5 working days, regular = 3-5 working days; Rest of World = signed = 5-7 working days, regular = 6-7 working days.

My item hasn't arrived in the expected time frame, what is going on?

Items may take considerably longer than the above stated delivery targets and Royal Mail does not consider them lost for 2 weeks (UK), 4 weeks (Europe) or 5 weeks (Rest of World) AFTER the above delivery estimates (more info on this here). It is very unusual for an item to get lost, so please be patient until the above time periods have expired, particularly if you did not select a tracked shipping option at check out. In the rare event that this does happen we apologize on behalf of Royal Mail for any inconvenience caused.